Instacart offers alcohol delivery from select Costco warehouses. After checking out, you can add more products to your order. Personal Shoppers will make every effort to find all items in your order. for the item or something that the Shopper wouldn't expect to do. 2. How does Instacart deal with out-of-stock items once I’ve placed my order? So we're not working for free. This is the default option for when items aren’t available. 2:39. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. Browse around Amazon's products or use the searchbox to find the product you are looking to buy. Spotted something you like? To create this article, volunteer authors worked to edit and improve it over time. I waited a little while and refreshed the page again. To add an item to your order— 1. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. By using our site, you agree to our. : To select your own replacement, tap or click on the item, then select. Or I add items and want to increase the tip, too. Call the store you placed your order with and ask to have items added to your order. Find each item you want to add 3. Item instructions carry over to future orders. We've been helping billions of people around the world continue to learn, adapt, grow, and thrive for over a decade. Some legal restrictions apply to alcohol orders— Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. Note certain items, such as alcohol*, may not be added after your order is placed. This article will explain how you can add a special request to your Instacart order. Your delivery driver sees these instructions when they start heading your way. After you ordered: Visit the Order page to review your items and add any instructions; Item instructions carry over to future orders. Items may be out of stock. You can search the catalog or choose a replacement from a list of suggestions. Note certain items, such as alcohol, may not be added after your order is placed. The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. Make sure to clearly capture the product's name, size, colors and general shape of the container. Search for the store you want by name, address, or zip code. When this happens, you have 3 options— to review your notes when ordering the same items in the future. even though it may not be. You could even mention to your Shopper that they might want to ask the Deli/Butcher/etc. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. If your shopper has already started shopping, please contact them via SMS to make any necessary adjustments. If your item preferences change, make sure to review your notes when ordering the same items in the future. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. You can find your store's phone number by clicking on your name on the upper right or left hand corner of your screen and selecting "Change Stores". Add in any additional instructions. He or she will browse the aisles and locate your requested stuff, checking them off one at a time from your grocery list. The shoppers are instructed to keep the paper receipt from the store but that is Instacarts receipt (We can be fired for giving you that receipt). However, you should avoid adding items unless the customer says it's okay to do so. At the bottom of the cart window, tap Add to Order in Progress 5. Once you place the order, you can't adjust till after the order. Adding delivery instructions can help shoppers deliver your order. I occasionally had people give cash at the door, but again, that’s not the norm. Add instructions for how you want your order shopped and/or delivered. To create this article, volunteer authors worked to edit and improve it over time. Don't try to mention the aisle number. Placing an order. Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. Be on the lookout if they have to ask you for more information on these requests. For an order with a special request to be placed, it will only work with at least one regular item (that's in the database already) to be placed into your cart prior to adding this item.It's easiest if you begin your order by adding other items before you place any special request items into it. % of people told us that this article helped them. You’ll arrive at the store’s landing page. Begin typing to search, use up and down keys to navigate, enter to select, Adding instructions for specific items, replacements, or delivery, page to review your items and add any instructions, Item instructions carry over to future orders. Tap your profile icon in the top … After lurking around and receiving some good input from the people here, I’ve recognized how much you really do get from instacart in terms of wages and adjusted my tipping higher than it used to be (instacart isn’t very forthcoming on the customer side as to what your shopper really makes off your order imho). I’ve had unreasonable customers delete my entire tip because the store didn’t have “all 12” of their 2-liters of coke, but I’ve never had someone add one after. Items may be out of stock. Sometimes, deli people (for special deli-made orders) may ask the Shopper for meat and cheese differences if not noted. If you are already tipping 10% on your order, with the default 10% button, your order is actually going to automatically increase the tip when we add those items on. When this isn’t possible, you can select potential replacement items or use the ‘chat’ function with your shopper to communicate any changes to them after your order has been placed. To place an order— Find your item. We’ll also make recommendations based on what you’ve bought before, or what’s popular in your area. You can add items to your order up to one hour before your requested delivery window. Include your email address to get a message when this question is answered. We make it easy to find items from your favorite retailers and have them delivered right to your door. basically it's just slightly more inconvenient than them being on … You'll see a new box that begins with "Delivery (date)" and ends with "You can still add items before the order is delivered". View the order in Instacart. However, there's a bug that's currently in this app that won't allow the substituted items to "hold" to all your substitution items - including those made before you checked out. As a first, if you add items to the order, the timer will add additional time. Most won’t accept refrigerated or frozen items or anything that requires care in handling unless there is an allegation that the good were damaged in some way (such as overripe fruit). If your request involves lots of items or heavy items, like cases of water, or your delivery person provides great service, you should consider upping your tip amount to 20% of your order total. Customers can add or change a tip in the app anytime from when they place an order till three days after delivery. Log back into Instacart’s site or smartphone app and find your pending order. Learn about contacting your shopper. You will need to view your list of orders. This article has been viewed 20,680 times. … We can’t add alcohol special requests. Instacart Dude - How to add an item after checkout - Duration: 2:39. The reason is, not one time has someone added a tip after the order was placed. Thanks to all authors for creating a page that has been read 20,680 times. 3 Tap the first item you need to find in the store using your shopping list, once you've made some mental notes in which order you'll be shopping for the items. *Delivery of alcoholic beverages or prescription products are not available at all retailers, markets, territories, provinces, nor postal codes, and we cannot fulfill special requests for such items. Click on the Add to Cart button on the right side of the product's page. Search for specific items or browse by department. . Instacart’s grocery delivery service is used by more than 350 retailers to deliver from more than 25,000 stores. wikiHow is where trusted research and expert knowledge come together. Add a photo of the item, if necessary. A surge in demand as Americans sheltered in place the past few weeks caused order volume to increase more than 150% and prompted Instacart to announce it was looking for 300,000 shoppers to … You can add item instructions from your cart, on the checkout page, or even after you placed your order (but only before it’s been shopped). If possible, know what each store carries. Sometimes the item … Log in to help us get you to the right help quickly. Follow prompts for confirmation. After receiving your grocery delivery order through the app, the Instacart worker will drive his or her vehicle to the appropriate grocery store to complete your request. Tap the Store name at the top of the screen to see a list of available stores for your location. This is happening to me today. You can check availability in your area with the app or website. This article has been viewed 20,680 times. Steps to place an order. To add an item through your app: Select “Your Orders” from the menu. We also make recommendations based on what you’ve bought before or what’s popular in your area. And there is NO place to tip on pickup, which presumes I don't want to tip and gives me no ability to do so. Add items to your cart. Typically, this is 30-60 minutes before the requested delivery time. Keep in mind you’ll be refunded or charged for the difference in price for replacement items. If the shopper has not starting shopping yet, you can update your order within the order page by clicking the modify order button. Please consider supporting our work with a contribution to wikiHow. When I refreshed the page, the "Add to order" button (as well as replacement selection) had completely disappeared. By signing up you are agreeing to receive emails according to our privacy policy. wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You can either search for a specific item you’re looking for, or browse by department. When this happens, you have 3 options—. If you have order notifications turned on, look for alerts when an item is replaced or refunded. Whenever I've added something I'm alerting the customer that I'm adding their secondary item, if there wasn't enough of their first item for the quantity they've requested, this way if they're following me on the app or online … Select the portion of the store where the item can be found - if you are fairly certain that you know. Don't use copyrighted images from other sites - search sites included. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. Sorry, you cannot add to your order." Watch the screen after the order is placed. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. Some Instacart customers tip as much as 25% or more if their Shopper truly goes above and beyond, or if they simply have the means to support their hard work. Well, you can try but, unless the store is willing to accept the goods as a return in its entirety, not happening.